Refund Policy

 Return and Refund Policy

Returns

At Bigoutfits, we strive to ensure you are completely satisfied with your purchases. If for any reason you are not satisfied with your order, we accept returns within 30 days from the date of purchase. To be eligible for a return, your item must be unused and in the same condition as you received it. It must also be in the original packaging.

To initiate a return, please contact our customer support service at bigooutfits@gmail.com. Include your order number and a brief description of the reason for the return. Our team will provide you with the necessary instructions to return your item.

Refunds

Once we receive and inspect your return, we will send you an email to inform you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If your request is approved, the refund will be processed, and a credit will automatically be applied to your original credit card or initial payment method within 5 business days.

Exchanges

If you need to replace an item, please contact our customer support service at bigooutfits@gmail.com for instructions on the exchange process.

Return Fees

Return shipping costs are the responsibility of the customer, except in the case of our error or a manufacturing defect.

Non-Returnable Items

Certain items cannot be returned, including gift cards.

Contact

For any questions regarding our return and refund policy, please contact us at bigoutfits@gmail.com.

Bigoutfits reserves the right to update or modify this return and refund policy at any time without prior notice.